Verification Policy

1. Why We Verify

Rental fraud is a significant problem in Canada. SafeRent Canada's verification system is designed to ensure every landlord, tenant, and verifier is who they claim to be, and that every property listing represents a real, available property.

2. Identity Verification (Users)

Who must verify?

All users who wish to access full platform features — including listing creation, direct messaging, and proxy viewing — must complete identity verification.

How it works

1. Upload a clear photo of a government-issued ID (passport, driver's licence, provincial ID).
2. Our admin team reviews the document, usually within 1–2 business days.
3. Upon approval, your profile receives a Verified badge (shield icon).
4. If rejected, you'll receive a reason and may resubmit corrected documents.

Accepted documents

• Canadian passport
• Provincial/territorial driver's licence
• Provincial/territorial ID card
• Permanent Resident card

Data handling

Verification documents are stored in an encrypted, private storage bucket. They are not shared with other users and are deleted upon account deletion. See our Privacy Policy for full details.

3. Listing Verification

What is listing verification?

A verified listing indicates that a landlord has provided proof of ownership or authorization to rent the property, and our team has confirmed the listing is authentic.

How to get a listing verified

1. Submit your listing through the dashboard.
2. Upload supporting documentation (property tax statement, ownership deed, or rental authorization letter).
3. Our admin team reviews the submission within 2–3 business days.
4. Approved listings display a green "Verified" badge.

4. Verifier Certification

Proxy verifiers must complete enhanced identity verification and a background check (where required by provincial law) before they can accept proxy viewing requests. Verifiers agree to conduct professional, unbiased property tours.

5. Revocation

Verification status can be revoked at any time if a user is found to have submitted false documents, engaged in fraudulent activity, or violated our Terms of Service. Revoked accounts may be permanently suspended.

6. Contact

For questions about our verification process, email verify@saferentcanada.ca.